Privacy Policy

This Privacy Policy explains how Drakaris Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use the available services. We aim to collect and use information fairly, transparently and only for appropriate business, security, support and legal purposes.

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Information we may collect

When you use Drakaris Casino, we may handle information that identifies you, relates to your account, or helps us operate the website securely. The information collected depends on how you interact with the service, the features you use, and the checks that may be required before or during account use. We seek to limit collection to information that is relevant to these purposes.

Table of contents

Account and contact information

This can include information provided when you register, update an account, request assistance or communicate with us. Examples may include your name, date of birth, residential information, contact details, account login information, preferences and records of communications. We may also keep information about responsible gambling settings or requests where this is needed to apply account controls and provide support.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, evidence of address, information about the source or purpose of funds where appropriate, and related verification results. Such information may be reviewed using internal processes or specialist service providers. Verification information is handled for security, anti-fraud, responsible operation and legal compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, account balances, wagers, gaming activity, payment methods, transaction status and related support enquiries. Payment details may be processed through payment providers or other specialist services. We do not need to use payment information for unrelated purposes, and transaction records may be retained where required for operational, security, accounting or legal reasons.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device characteristics, language settings, general location information, referring pages, access times, website activity and error records. We may also use information about how pages and features are used to maintain performance, improve the user experience, investigate suspicious activity and protect the service.

How we use information

Personal information is used to provide and administer the casino service, support players and operate accounts safely. We may use information for the following general purposes:

Creating, maintaining and securing an account, including confirming account details and helping with login or access issues.
Processing account activity, payments, withdrawals, wagers and other transactions, and keeping accurate records.
Completing identity, age, eligibility, fraud prevention, anti-money laundering and other security checks where appropriate.
Responding to questions, complaints, technical issues, account requests and other communications.
Monitoring activity for suspected fraud, abuse, collusion, unlawful behaviour, account compromise or breaches of applicable terms.
Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the service.
Applying responsible gambling measures, account restrictions and player protection requests where relevant.
Maintaining, testing, troubleshooting and improving the website, systems, security controls and customer support processes.
Sending service messages that are necessary for account administration, security, transactions or important changes to the service.
Sending marketing communications where permitted and where the relevant preferences or consent requirements apply.

We may combine information from account activity, support interactions, verification processes and technical use when this is reasonably necessary for these purposes. We do not intend to use personal information for purposes that are incompatible with the reason it was collected without an appropriate basis or notice.

Sharing information

Information may be shared with service providers that help operate the website and its features. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, technology hosting, communications, customer support, security, analytics or record management. Providers are expected to handle information securely and only for appropriate service purposes.

Information may also be disclosed where reasonably necessary to protect players, the service or other people; investigate suspected fraud or unlawful activity; enforce applicable terms; respond to a valid legal request; or meet a legal or official obligation. We do not sell personal information as a general business practice. If information is processed by a service provider in another location, appropriate handling and security measures should apply, although privacy protections may differ between jurisdictions.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain sessions, measure website performance, understand general usage and help protect against suspicious activity. Some cookies are necessary for core features, while others may support analytics, preferences or communications. The information collected through these technologies may be linked with other technical or account information when needed to provide the service.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, some website features may not work correctly or may need to be set again. Browser controls vary, so consult the relevant browser or device instructions for more information. Cookie choices may need to be repeated if you use a different browser, device or account.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, staff procedures and checks on service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

If you believe that your account or personal information may have been accessed without permission, contact support as soon as possible using the available support channel. We may ask for information needed to confirm account ownership before discussing account data or taking account security action.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records, service improvement and legal compliance. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our processes.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law or for legitimate security and dispute-resolution purposes. Once the relevant period ends, retained information will be handled in line with applicable retention and disposal procedures.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. You can contact us about a privacy request by emailing support@drakariscasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be kept for legal, security, transaction or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications or change your marketing preferences. You may also use an unsubscribe option included in a marketing message where one is available.
Questions or complaints: ask how information is used, raise a concern about privacy handling, or request clarification about this policy.

We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or deletion. This is intended to protect personal information from unauthorised disclosure. We will consider requests within a reasonable timeframe and may explain if a request cannot be completed in full, including where retention or other obligations apply.

Withdrawing marketing consent will not affect essential service communications. We may still send messages needed to operate your account, confirm transactions, respond to support requests, communicate security matters or provide important information about the service.

Information about other people

Please do not provide another person's personal information unless you are authorised to do so and have a valid reason. If you submit information on someone else's behalf, you are responsible for ensuring that the information is accurate and that the person understands how it may be handled.

Changes and further information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, security practices, information handling or applicable requirements. The current version will be made available on the website. Players should review the policy periodically, particularly before providing new information or using a new feature.

If a change is significant, we may provide additional notice through the website, an account message or another suitable communication method. Continuing to use the service after an updated policy is made available may indicate that you have read the revised information, subject to any consent or notice requirements that apply.

For privacy questions, requests to access, correct or delete data, or to withdraw consent to marketing, email support@drakariscasino.wtf. We recommend that you avoid sending unnecessary sensitive information in your first message. We will explain if further information is needed to verify your identity or process the request.