Responsible Gaming
Drakaris Casino is committed to promoting safer gambling and helping players keep gambling enjoyable and within their means. Gambling should be treated as entertainment, not as a way to earn money, solve financial problems or recover losses. This page explains practical ways to stay in control, the signs that gambling may be becoming harmful and the steps available if you need a break or support.
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Gamble for entertainment, not income
Gambling involves risk, and there is no guaranteed way to win. Each game is based on chance or other rules, and past results do not predict future outcomes. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Before you gamble, decide how much time and money you are comfortable spending and treat that amount as an entertainment expense.
Table of contents
Only gamble with money that you can afford to lose after your ordinary living costs and financial commitments have been covered. Do not use money set aside for rent, bills, food, education, medical needs or other essential expenses. Credit, borrowed money and money intended for someone else should not be used for gambling. If gambling starts to affect your budget, relationships, work, study, sleep or wellbeing, stop and consider seeking support.
Practical habits for safer play
- Set a gambling budget before you begin and do not increase it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential household spending.
- Avoid gambling when you are upset, stressed, tired, affected by alcohol or affected by other substances.
- Do not chase losses or try to win back money by increasing your stakes.
- Remember that a game cannot be influenced by a lucky ritual, previous result or belief that a win is overdue.
- Keep your gambling private only to the extent that it remains honest and does not create problems with people close to you.
- Review your activity regularly and act promptly if your habits change.
It can be useful to make a written plan before playing. Your plan may include a maximum spend, a maximum session length, the days on which you will not gamble and a clear instruction to stop when the limit is reached. A plan works best when it is realistic, followed consistently and reviewed before any change is made. Do not treat a deposit limit as a target or feel pressure to use the full amount.
Recognising signs of gambling harm
Gambling harm can develop gradually, and people may not notice the change at first. There is no single level of gambling that is harmful for everyone. The important question is whether gambling is causing distress, loss of control or negative effects in your life. Recognising a concern early can make it easier to take action.
Questions to ask yourself
- Do you spend more money or time gambling than you originally planned?
- Do you find it difficult to stop, even when you want to stop?
- Do you keep gambling to recover money that you have lost?
- Do you hide, minimise or misrepresent your gambling to family, friends or colleagues?
- Have you borrowed money, sold possessions or missed payments because of gambling?
- Do you feel restless, anxious, irritable or low when you try to cut back?
- Does gambling interfere with work, study, family responsibilities, sleep or social activities?
- Do you gamble to escape problems, manage emotions or relieve boredom?
- Have people close to you expressed concern about your gambling?
- Have you tried to reduce or stop gambling before but found that you could not maintain the change?
If you answer yes to one or more questions, consider pausing your gambling and speaking with a qualified support service or health professional. You do not need to wait until the situation becomes severe. Support can help you understand what is happening, make a practical plan and address financial, emotional or relationship concerns. If you feel overwhelmed or unsafe, seek urgent help from local emergency or crisis services.
Gambling is not a suitable response to financial difficulty. If you are behind on bills or worried about debt, consider contacting a free financial counselling service in your state or territory. A financial counsellor can help you understand your options without judging you. Keep gambling funds separate from money needed for debt repayments, household expenses and other commitments.
Tools and account controls
Depending on the services available to your account and the requirements that apply to your location, Drakaris Casino may provide tools that help you manage your gambling. These tools are intended to support your decisions, but they are not a replacement for a personal budget or professional advice. Read the terms of any control carefully before applying it, including when it takes effect and whether it can be changed.
Possible controls include
- Deposit limits that restrict the amount you can add over a selected period.
- Time reminders or session information to help you monitor how long you have been active.
- Wagering or loss information that shows relevant account activity.
- Temporary time-outs that prevent access for a chosen period.
- Longer-term or permanent self-exclusion from gambling services.
- Account closure where you no longer wish to use the account.
A limit is most effective when it is set before you start playing. If a limit is reached, do not open another account, use another person’s account or look for ways around the control. Those actions can increase risk and may breach account rules. Never allow another person to use your account, and do not use someone else’s account. Keep your login details secure and contact the relevant support channel if you believe your account has been accessed by somebody else.
If you ask for a break or self-exclusion, provide accurate information and follow the instructions given. A self-exclusion request is a serious step intended to prevent gambling access for the selected period or on the applicable basis. During a break, remove gambling applications or shortcuts, sign out of devices, turn off promotional notifications and avoid gambling websites or content that may encourage you to return. Consider asking a trusted person to support your decision.
Account controls may not prevent access to every gambling service or every website. If you use more than one operator, you may need to contact each operator separately and investigate any wider exclusion or support options available in your state or territory. Drakaris Casino cannot make decisions about your other accounts, financial arrangements or personal circumstances. You remain responsible for using the controls available to you and seeking further help when needed.
Underage gambling, privacy and getting help
Gambling is only for people who meet the applicable legal age and eligibility requirements. Minors must not create, access or use a gambling account. Parents, carers and other adults should take reasonable steps to prevent children from accessing gambling services, including using device controls, keeping passwords private and monitoring shared devices. Do not provide your account, payment method or verification information to another person.
If you believe a minor has accessed an account, or another person has used your details, stop gambling and contact Drakaris Casino through the available support channel as soon as possible. Information may be requested so that the matter can be reviewed. Account and identity checks are designed to protect players and maintain the security of the service. Any personal information you provide is handled in accordance with the applicable privacy information and account terms.
Support is available
You can ask for help from a gambling support service, counsellor, psychologist, doctor, financial counsellor or another trusted professional. Australian support options may differ between states and territories, so choose a service that is available in your location and appropriate to your needs. You can also speak with a trusted family member or friend and ask them to help you take a break, review your finances or access professional support.
When requesting assistance from Drakaris Casino, clearly explain the control or restriction you are seeking. You may ask for information about available limits, time-outs, self-exclusion, account closure and account activity. Support staff may provide general information and explain the next steps, but they cannot guarantee winnings, recover losses or provide financial, medical or legal advice. If a request concerns immediate safety or serious distress, seek help from an appropriate emergency or crisis service without delay.
Responsible gambling is an ongoing choice. Review your habits from time to time, use available controls before problems arise and take a complete break whenever gambling no longer feels enjoyable or manageable. If you decide to gamble, keep it within your planned limits, accept that losses are possible and never allow gambling to take priority over your health, relationships or essential responsibilities.
